The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. #Offline file synchronization downloadIf the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. #Offline file synchronization updateTherefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix. This hotfix might receive additional testing. Apply this hotfix only to systems that are experiencing the problem described in this article. However, this hotfix is intended to correct only the problem that is described in this article. #Offline file synchronization OfflineThis causes the synchronization of all remaining offline files to be canceled.Ī supported hotfix is available from Microsoft. After the sync handle is aborted, CSC returns a STATUS_CONNECTION_DISCONNECTED status code, and then that results in an ERROR_NETNAME_DELETED error code. This issue occurs because client-side caching (CSC) aborts the sync handle to make sure that other processes can access a file that is synchronizing. Use this method also to reinitialize the offline files database/client-side cache on multiple systems.The specified network name is no longer available. If you cannot access the Offline Files tab, use this method to reinitialize the Offline Files (CSC) cache on the system by modifying the registry. A computer restart is required.Ĭlick Yes two times to restart the computer. Any files or folders made available offline will no longer be available offline. Any changes that have not been synchronized with computers on the network will be lost. The Offline Files cache on the local computer will be re-initialized. In Folder Options, on the Offline Files tab, press CTRL SHIFT, and then click Delete Files. If the cache still does not appear to function correctly, an Offline Files reset can be performed using the following procedure: After the files are deleted out of the Offline Files viewer, a synchronization of files may then be forced using Synchronization Manager. If you suspect corruption in the database, then the files should be deleted using the Offline Files viewer. The CSC folder, and any files and subfolders it contains, should not be modified directly doing so can result in data loss and a complete breakdown of Offline Files functionality. The Offline Files cache is a folder structure located in the %SystemRoot%\CSC folder, which is hidden by default. Unable to merge offline changes on \\ server_name\ share_name. If corruption is suspected, the Synchronization Wizard may return the following error message: The Offline Files (CSC or Client Side Caching) cache and database has a built-in capability to restart if its contents are suspected of being corrupted. This article provides two methods to reinitialize the offline files cache and database in Windows XP.Īpplies to: Windows XP Original KB number: 230738 Summary
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